{"xsrfToken":"9361dc60a65d91069b1e54b665da58367c37c96c_lout","branding":{"id":"1","key":"csd","name":"FabLab Factory Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffd600","headerLinkColor":"#292929","headerLinkHoverColor":"#998108","headerLinkHoverBGColor":"#998108","headerBadgeColor":"#998108"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the FabLab Factory Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"nl-NL":{"helpCenterTitle":"Welkom bij het Helpcentrum","sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the FabLab Factory Support Center","sharedPortalName":"Support Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/cbb6cc73-5595-4df1-a243-ba74d549e3b6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2MxZWIzYy1mMWVmLTQxYTUtYjE2Yi01OGRiNzJjNmJlZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiYjZjYzczLTU1OTUtNGRmMS1hMjQzLWJhNzRkNTQ5ZTNiNiI6WyJyZWFkIl19LCJleHAiOjE3MDE0ODY5NzQsIm5iZiI6MTcwMTQ4NjM3NH0.GUg-LRjZB_um7z69oQq7lnRvIGA7tpgPf-UT0QZz1RM&client=27c1eb3c-f1ef-41a5-b16b-58db72c6bed8&height=300&mode=fit","bannerMediaApiFileId":"cbb6cc73-5595-4df1-a243-ba74d549e3b6","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"csd","projectId":10005,"serviceDeskId":1,"name":"FabLab Factory Support","description":"<p>If you have a <b>problem with your delivery, machines or software</b> or if you need <b>hardware maintenance</b>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"2","name":"Hardware questions","descriptionHtml":"","callToAction":"Hardware questions","introHtml":"<p>Choose this if you have questions about machines you have bought or are considering purchasing. Need help installing, configuring, or troubleshooting?</p>","icon":10549,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Machine repair","descriptionHtml":"","callToAction":"Machine repair","introHtml":"<p>Select this if your machine needs repair service.</p>","icon":10520,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"32","name":"Maintenance","descriptionHtml":"","callToAction":"Maintenance","introHtml":"<p>Schedule yearly machine maintenance.</p>","icon":10520,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"33","name":"Software questions","descriptionHtml":"","callToAction":"Software questions","introHtml":"<p>Choose this if you have questions about software.</p>","icon":10549,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"42","name":"Administrative","descriptionHtml":"","callToAction":"Administrative","introHtml":"","icon":10525,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"43","name":"SPAM / automatic emails","descriptionHtml":"","callToAction":"SPAM / automatic emails","introHtml":"","icon":10526,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://fablabfactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support"}],"orderMapping":{"1":[32,1,2,33,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"eb76a19b-cc9f-3096-86d4-74da5a06b936","appLinkName":"System Confluence","appLinkUrl":"https://fablabfactory.atlassian.net/wiki","spaceKey":"FLFINFO","spaceName":"FabLab Factory Info","spaceUrl":"https://fablabfactory.atlassian.net/wiki/spaces/FLFINFO","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":1,"kbLinkDomainURLs":["https://fablabfactory.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyN2MxZWIzYy1mMWVmLTQxYTUtYjE2Yi01OGRiNzJjNmJlZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE0ODc1NzQsIm5iZiI6MTcwMTQ4NjM3NH0.kO2PG-PSW0TAl2SxTCuUUqSz1S5cw-fSwfIh7eX3W_g","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"27c1eb3c-f1ef-41a5-b16b-58db72c6bed8","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://fablabfactory.atlassian.net/wiki","kbLinkDomainURLs":["https://fablabfactory.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fablabfactory","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9361dc60a65d91069b1e54b665da58367c37c96c_lout","baseUrl":"https://fablabfactory.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fablabfactory.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"27c1eb3c-f1ef-41a5-b16b-58db72c6bed8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}